Scanning a bill or receipt did not work
What each scanning message means and what to do about it.
When a scan fails, the reason shows under the Bills title. Nothing is saved, and a scan that fails does not use one of your monthly scans.
Messages and fixes
| The Scan Bill or Receipt button is not on the Bills page | Scanning is not switched on for this workspace. Record the bill with New Bill. If you see "Bill scanning is enabled for this workspace but no scanning key is set on the server yet", scanning is still being set up; contact support. |
|---|---|
| Scanning supports PNG, JPG, GIF, WEBP and PDF files | The file is another type (for example HEIC from some iPhones, or a Word file). Save or export it as JPG or PDF and try again. |
| Files must be 10 MB or smaller | Take the photo at a lower resolution, crop it, or save it as a smaller PDF. |
| That file is empty | The file did not save properly. Take the photo again. |
| The document could not be read. Try a clearer photo, or enter the bill manually. | The photo is blurred, dark, cut off or at an angle. Retake it flat, in good light, with the whole page in view, or type the bill in with New Bill. |
| Your plan allows … scans this month | You have saved this month's scans on Free (10). Record bills by hand with New Bill until the 1st, or upgrade for unlimited scans. |
| You have scanned a lot of documents in the last hour | Scanning is paced to keep it quick for everyone. Wait a few minutes, then try again. |
| You have read … documents this month without saving most of them | Save the scanned bills you need (Create Bill) rather than reading the same documents again, or record bills with New Bill until next month. |
| The scanning service is rate-limited right now / temporarily unavailable | A short outage at the reading service. Wait a minute and try again. |
| Your plan allows … storage | Your attachment storage is full, and a scan keeps the original. Delete files you no longer need, or upgrade. |
| This document is in … Enter its total in CAD before saving. | The document is in another currency. Type what it cost in Canadian dollars in Total in CAD, then choose Create Bill. See Bills and receipts in another currency. |
The scan worked but the figures are wrong
- Fix them in the form before you choose Create Bill. The form always uses the lines you see.
- If the price on the receipt includes tax, make sure Price is the amount before tax and Tax % is the rate.
- If you already saved it, choose Edit on the bill and correct it. See Change or delete a bill.
See also
Was this helpful?
Still stuck? Write to us or email support@todah.ca — a person reads every message and replies by email. The FAQ covers plans, prices and the questions people ask before they sign up.