I can't sign in
What each sign-in message means and how to get back into your account.
Find the message you see on the sign-in page below. Each one has a different fix.
| Invalid email or password | The email or the password is not right. Check the email for typos, and use the eye button in the password box to see what you typed. Still stuck? Choose "Forgot your password?" (see below). |
|---|---|
| Too many failed attempts. Try again shortly. | After several wrong passwords in a row the account is locked for a short while to stop someone guessing. Wait, then try again, or reset your password. |
| Too many attempts. Please wait a moment and try again. | Too many tries from your connection in a few minutes. Wait a few minutes. |
| Please confirm your email address before signing in. | Open the "Confirm your email" or welcome email Todah sent you and choose Confirm my email. If you cannot find it, choose Resend Confirmation Email, which appears under this message, for a new link. |
| Your temporary password has expired. | The temporary password from your invitation is more than 72 hours old. Choose "Forgot your password?" to set your own, or ask the person who invited you to use Resend Invite. |
| That code is not right. | The 6-digit code from your authenticator app was wrong or too old. Make sure you are reading the Todah entry in the app, and type the code currently showing. Check your phone's clock is set automatically. |
| That code has already been used. Wait for your app to show the next one. | Each code works once. Wait for the number to change. |
| Please sign in again. | Your password was changed while you were signing in. Start again with the new password. |
| An account with that email already exists | You are on the Create company tab. Choose Sign in instead; this email already has a workspace. |
Step by step: reset a forgotten password
- On the sign-in page, type your email address in the Email box.
- Choose "Forgot your password?". The page says "If that email has an account, a reset link is on its way." (It says this either way, so nobody can use it to find out who has an account.)
- Open the email titled "Reset your password" and choose Choose a new password. The link works once and only for 2 hours.
- Type a new password of at least 8 characters twice, and choose Set new password.
- The page says "All set". Choose Sign in and use your new password.
Good to know: Resetting your password signs you out on every device. If two-step sign-in is on, you still need the code from your app afterwards.
Lost your phone with two-step sign-in
After your password, on the "One more step" page, type one of your recovery codes instead of the app code. Then follow "If you lose your phone" in "Two-step sign-in and recovery codes".
I was signed out
Todah signs you out after about an hour without activity, and everywhere when your password is changed or reset. Sign in again. If the person who manages your team removed you, your email no longer has an account; ask them to add you again.
I was invited and have a temporary password
Sign in with your email and the temporary password, copied exactly (it mixes capitals, small letters and symbols). Todah then asks you to choose your own password, at least 8 characters, and opens the app. A temporary password works for 72 hours; after that, use "Forgot your password?" with the address you were invited on, or ask the person who invited you to choose Resend Invite.
Tip: Still stuck? Write to support@todah.ca from the email address you sign in with, and say what message you see.
See also
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Still stuck? Write to us or email support@todah.ca — a person reads every message and replies by email. The FAQ covers plans, prices and the questions people ask before they sign up.