A client's, vendor's or item's details are not accepted
What the messages under the boxes mean, and how to write each one so it saves.
Todah checks names, phone numbers, email addresses, addresses and prices so they print the same way everywhere. If one cannot be right, a message appears under that box and Check the box marked above. appears at the bottom of the form. Fix the box and save again.
| Add the client's name. It is the name that prints on your invoices and quotes. | The Name box on the client form is empty. Type the client's name. |
|---|---|
| Add the vendor's name, as it appears on their bills. | The Name box on the vendor form is empty. |
| Add a name for this item, for example Service call. | The Name box on the item form is empty. |
| Unit Price must be a number, like 120 or 85.50. | Type the price as digits, with a dot before the cents and no dollar sign. |
| Tax % must be a number, like 5 for GST or 13 for HST. | Type the rate as digits, without the % sign. |
| needs exactly one @, as in name@company.ca | The email has no @ or more than one. Check for a missing @ or two addresses typed in one box. Add a second address as another person under Other People at This Client instead. |
| has a space in it | Remove the space from the email address. |
| does not end in a real domain, like @company.ca | The part after the @ is incomplete, for example name@company with no .ca or .com. |
| has letters in it. A phone number is digits only. | Type only the digits. You may keep brackets, dashes, spaces and ext. for an extension. |
| has 9 digits (or 11) | A Canadian or US number has 10 digits: area code and number. For a number in another country, start with + and the country code. |
| is not a real North American number | The area code or exchange is not one in use. Check the digits. |
| Add the street address: the number and the street. | You filled in part of the address but not the street. Add it, or empty every address box. |
| Add the city. | The city is required once any part of the address is filled in. |
| Choose the province or territory. | Pick one from the Province list. For the US, pick the State. |
| is not a Canadian postal code. It looks like A1A 1A1. | Check the letters and numbers alternate: letter, number, letter, space, number, letter, number. |
| is a postal code in Alberta, not Ontario (or similar) | The first letter of the postal code belongs to a different province from the one you chose. Fix whichever is wrong. |
Tip: For an address outside Canada and the US, choose Another country under Country and type the Country Name. The province and postal code are then not checked.
See also
Was this helpful?
Still stuck? Write to us or email support@todah.ca — a person reads every message and replies by email. The FAQ covers plans, prices and the questions people ask before they sign up.