My client did not get the email
Four checks, in order.
- The client record has an email address, and the invoice is linked to that client (an invoice with no client cannot be sent).
- Settings → Notifications → Email problems: a send that failed is listed there and retried for about twelve hours; the reason is shown.
- Ask them to check spam once. Documents go from your sending address with your name; on Business, sending from your own verified domain lands best.
- Share pay link (or Send again) on the invoice re-sends it.
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