Card payments say Setup Not Finished
Stripe still needs information before you can take card payments, or has paused them. How to find out what it needs and finish.
Settings → Payments shows Setup Not Finished with "Stripe still needs some details before you can take payments." when you have started with Stripe and Stripe has to finish its checks before it switches card payments on. Until then, your invoices have no Pay button and your clients' pay page asks them to pay by the method on the invoice.
What to do
- In the menu on the left, choose Settings, then the Payments tab.
- Choose I have finished, check again. If you did finish with Stripe a moment ago, this is often all it takes.
- If it still says Setup Not Finished, choose Finish Setup. Stripe opens at the point where it needs something.
- Give Stripe what it asks for. Common requests are a missing business or personal detail, a photo of ID, or a bank account.
- When Stripe sends you back to Todah, choose I have finished, check again.
Individual or company
Stripe asks at the start whether your business is an individual (sole proprietor) or a company, and the details it then asks for depend on that answer. A sole proprietor is asked about themselves and their bank account, not for incorporation documents. If you chose the wrong one, change it in Stripe's setup when you choose Finish Setup, or in your Stripe dashboard.
It was working and stopped
Stripe sometimes asks for more information later, for example after your first payments or when its rules change. If it pauses card payments, Todah moves back to Setup Not Finished by itself and the Pay buttons disappear until you finish. Follow the steps above.
Payouts still pending
If the card says Accepting Card Payments "though payouts are still pending with Stripe", payments work but Stripe is holding the money. Choose Open Stripe Dashboard to see what Stripe needs.
Messages you might see
| Card payments are not enabled on this server yet. | This copy of Todah is not connected to Stripe. Real workspaces on todah.ca do not show it. Contact support if you see it there. |
|---|---|
| Stripe did not return a setup link. | Something went wrong starting setup. Try again in a minute. |
| Only the owner or an admin can do this. Ask one of them to make the change. | You are not the owner or an admin. Only they can set up card payments, finish setup, refresh the status or open the Stripe dashboard. |
Good to know: What Stripe asks for, and why, is Stripe's decision. Your details are held by Stripe, and you see and change them in Stripe. For questions about a specific request, use the help in your Stripe dashboard.
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