I didn't get the verification or reset email
Where Todah's sign-up, invitation and password emails come from, how long their links last, and what to do when one does not arrive.
Todah sends three kinds of sign-in email. Knowing which one you are waiting for helps you find it.
| Welcome to Todah (when you create a workspace) | Sent from Todah. Contains Confirm my email. The link works for 48 hours. |
|---|---|
| Reset your password (from Forgot your password?) | Sent from Todah. Contains Choose a new password. The link works once and for 2 hours. |
| You've been added to (your team's business name) | Sent from your team's own business email address, not from Todah. Contains your temporary password and a Sign in button. |
Step by step
- Wait a few minutes. Email can be slow.
- Look in your spam or junk folder, and in any Promotions or Updates tab. Search your mailbox for Todah or for the subject above.
- Check you typed the right address. A reset is only sent if the address has an account, and the page does not tell you either way.
- For a reset: choose "Forgot your password?" again. Only the newest link works. You can ask a few times an hour; after that, wait before trying again.
- For an invitation: ask the person who added you to choose Resend Invite on your row in Team. If their workspace has no sending address, Todah shows them your temporary password to pass on. Or use "Forgot your password?" with the address you were invited on.
- For the confirmation email: choose Resend Confirmation Email (see below). Only the newest link works.
Send the confirmation email again
- Sign in, and in the menu on the left choose Settings, then the Account & Security tab.
- The Email Confirmation card at the top says your address is not confirmed yet. Choose Resend Confirmation Email.
- Open the new email titled "Confirm your email" and choose Confirm my email. The link works for 48 hours. Once your address is confirmed, the card goes away.
If your workspace asks you to confirm before signing in, the sign-in page shows Resend Confirmation Email under the message instead; type your email address in the Email box first. Choosing a new password with "Forgot your password?" also confirms your address. If no email from Todah reaches you at all, write to support@todah.ca from another address and tell us which address you signed up with.
Messages on the link's page
| That link has expired. Please request a new one. | The confirmation link is more than 48 hours old. Choose Resend Confirmation Email as described above. |
|---|---|
| That link is invalid or has already been used. | The confirmation link was already used (your email is confirmed) or was replaced by a newer one. |
| That reset link has expired. Please request a new one. | More than 2 hours passed. Choose "Forgot your password?" again. |
| That reset link is invalid or has already been used. | It was already used, or a newer reset link replaced it. Use the newest email. |
| This link is missing its reset code. | The link was cut short when it was copied. Open it directly from the email, or request a new one. |
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Still stuck? Write to us or email support@todah.ca — a person reads every message and replies by email. The FAQ covers plans, prices and the questions people ask before they sign up.