Payment reminders and the schedule
How the reminder ladder works and where it is set.
Once client emails are on, an unpaid invoice is chased on a ladder: light (7 and 30 days after due), standard (1, 7, 14, 30) or firm (1, 3, 7, 10, 14, 21, 30). A note before the due date is optional. Reminders stop the moment the invoice is paid.
- Settings → Notifications → Schedule: time zone, the hour reminders go, the ladder, and the before-due note.
- Every reminder goes from your sending address with the invoice PDF attached, and shows the Pay button when card payment is on.
Was this helpful?
Still stuck? Write to us or email support@todah.ca — a person replies, usually within a working day. The FAQ covers plans, prices and the questions people ask before they sign up.