Receipts, refunds and the Refunded status

What the client gets when they pay, and what happens when money goes back.

When a payment is recorded — by card, or by you entering it — the client receives a receipt from you with the invoice PDF showing what was paid and anything still owing. Receipts are part of client emails, so they send only once those are on; the payment form also has a tick to send or not send one.

1. To refund a card payment: Settings → Getting paid → Open Stripe dashboard → Payments → the payment → Refund (full or partial).
2. Todah records the reversal within seconds. The invoice shows Refunded (or Partially Refunded) everywhere — your list, the client's pay page and portal — until it is paid again, cancelled or deleted.
3. The client receives a refund notice from you: how much, when, that card refunds take 5 to 10 business days to appear, and what is still outstanding.