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Your subscription card failed

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What Todah does, and how to fix it before anything is lost.

Stripe retries the card several times over two weeks and emails you each time. Settings → Plan & billing → Manage billing lets you change the card. If every retry fails the subscription is cancelled and the workspace moves to Free — nothing is deleted.

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Also in Plans and billing

  • Upgrade, and pay yearly
  • Cancel or downgrade
  • How much storage you are using

Still stuck? Write to us or email support@todah.ca — a person replies, usually within a working day. The FAQ covers plans, prices and the questions people ask before they sign up.

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